All the products purchased from B.K. Saraf Jewellers are covered by our Exchange and Return Policy.
To ensure you are confident about your purchase, we have an Easy Returns and Exchange Policy, which ensures that you are in no doubt before placing an order at B.K. Saraf Jewellers by ensuring that if you have any problem with the jewellery piece, you can choose to return it back and claim refund or exchange within the policy time frame and in accordance with the provisions of the policies of B.K. Saraf Jewellers.
Shoot a video and upload with the return request of the items, as a proof that you did not damage the items. Items were damaged/ missing before.
You have 2 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused a, in its original packaging and in the same condition that you received it. You must also have the receipt or proof of purchase of the item with you. Provide the invoice/guarantee card into the package for return process. Without the above, returns will not be processed.
Customers should not return the product before receiving a confirmation mail from us about the same.Our courier partner will collect the order from the address provided by you and will get it back to us.
The process for initiating the process for raising a return / refund request is:
- Please login with your credentials and visit the My Account section.
- Select the order you want to return and click on “Return/Exchange” and follow the instructions on this page to obtain a Return ID. Kindly email an image of the Product and the invoice for our reference.
- At the time of creation of this return / refund request, please specify the preferred mode of refund i.e. either the User’s bank or wallet.