Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies. 

Where a User had opted for a combination payment option of payment via User’s wallet and through their bank account for payment towards the purchased Products, B.K. Saraf Jewellers will process all refunds into either the same source as was made by the User at the time of making the payment or will process the complete payment into the User’s Bank/ wallet as will be chosen by the user at the time of making the refund request. Once the amount is refunded into a User’s Bank/ Wallet, it cannot be further transferred to any other bank account or encashed and would continue to remain in the User’s Bank/ Wallet until exhausted for shopping on the Application.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

B.K. Saraf Jewellers reserves the right to alter and enforce this Cancellation, Return and Refund Policy at any time without having to serve a prior notice on the User. However, B.K. Saraf Jewellers will notify the Users of any change in the Cancellation, Return and Refund Policy by posting a notice on the homepage of the Platform.

Contact Us If you have any questions on how to return or exchange your item to us, contact us.

Once the return or refund request is successfully processed, the amount excluding the shipping fee, taxes or any other fee charged by us shall be credited into the registered bank account of the customer within a period of 30 working days from the date of completion of processing of the return request.